Kasha
A grievance is an issue, concern, problem or claim (be it perceived or actual) that the complainant wants to have addressed by the company in a formal manner.
The grievance policy and procedure provide stakeholders with a readily accessible procedure for addressing problems or concerns they may have regarding pertaining to their work or relationship with Kasha. It ensures that stakeholders have an avenue to formally raise a grievance as regards any decision or action taken by this organization, also allowing stakeholders to make management formally aware of situations where they feel that management is not following the policies and procedures or applying it fairly.
You will be asked to share as many details as possible pertaining to your grievance, including your view on which policies where breached, how they were breached and which solutions you propose.
The CEO and the CPCO have access to this form and will review all submissions in the first instance.
Thank you for coming forward to share your views. It is much appreciated.
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